PRIVACY POLICY

Effective Date: Jan 1, 2026

Your privacy is very important to us. This Privacy Policy explains how we collect, use, communicate, and disclose personal information, including your consent to receive SMS text messages.

1. Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Telephone number

  • Information submitted through website forms, written forms, phone calls, or other communications

Personal information is collected only by lawful and fair means, and with your knowledge or consent where appropriate.

2. How We Use Your Information

We collect and use personal information to:

  • Respond to your inquiries

  • Provide services or information you request

  • Communicate by phone, email, or SMS when you provide consent

  • Improve our services and support operations

  • Comply with legal and regulatory obligations

We will only retain personal information as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

3. SMS Messaging & Consent

If you provide your mobile phone number, you are expressly consenting to receive SMS text messages from Cerna Homecare. This consent applies only to the specific messages you have opted into.

Consent is obtained through one or more of the following:

  • Online website forms with explicit SMS opt-in wording

  • Written or paper forms with SMS opt-in language

  • Verbal or other documented consent methods

Message & data rates may apply. Message frequency may vary.

You can reply HELP for more information.
You can reply STOP at any time to opt out of further messaging.

You are not required to consent to SMS messaging as a condition of purchasing any goods or services.

4. SMS Opt-In on Web and Written Forms

To ensure compliance with SMS consent regulations:

  • All website forms that collect a phone number for potential SMS communication will include a checkbox or disclosure statement indicating that by providing a phone number and submitting the form, you consent to be contacted via SMS.

  • Written forms provided in person or by mail will include similar SMS consent language.

5. Sharing of Personal Information

We do not share your mobile phone number, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. learn.messagedesk.com

We may share personal information with:

  • Service providers who assist us with SMS delivery or technical operations

  • Legal or regulatory authorities as required by law

  • Other parties only with your explicit consent

SMS opt-in data and consent records will be maintained securely and will not be sold or shared for marketing use.

6. Data Security

We protect personal information by implementing reasonable and appropriate administrative, technical, and physical safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification.

7. Accuracy & Access

We strive to keep personal data accurate, complete, and up-to-date. You may contact us to access or correct your information.

8. Policy Availability & Updates

This Privacy Policy is available on our website. We may update it periodically. Material changes will be reflected here with an updated effective date.

9. Contact Information

If you have questions about this policy, how we handle your data, or your SMS consent choices, please contact us:

Email: info@cernahc.com
Phone: (877) 577-6782